Technical Support Engineer

The role

You will own the customer support queue end to end by triaging, reproducing, fixing, and shipping code. You will bridge customers and engineering, participate in pre-sales conversations, and write public documentation.

What you will do

• Own the customer support queue end to end
• Write code daily in Typescript and Python
• Bridge customers and engineering with repros and Github issues
• Jump into pre-sales conversations to unblock prospects
• Write public docs and troubleshooting guides
• Own customer health for supported accounts
• Dogfood Composio to automate triage, comms, and runbooks

Required qualifications

• Technical support
• Deeply technical support at a dev tools, infrastructure, or API company
• Can read a stack trace, a curl request, and a log line to triangulate bugs
• Ships code that reaches production
• Customer facing
• Can run a live debugging call with a senior engineer
• Comfortable mixing support, sales-adjacent conversations, and customer success outreach
• AI native
• Built with language models
• Uses LLMs to accelerate triage, repros, and writing fixes
• Typist who can write docs well and explain complex ideas clearly
• Based in North America in PST or EST hours

Nice to have

• Backend or full-stack engineer who moved toward customer-facing work, or the reverse
• Prior on-call rotation experience
• Contributions to a major open source project
• Started companies or built large side projects

About the company

Composio is building infrastructure that allows agents to communicate with tools like Github, Gmail, Notion, and Salesforce. They are a small team of engineers providing a bridge between agents and tools.