Customer Success Lead

The role

You will build and maintain relationships with midmarket customers to maximize their success using compensation tools. You will onboard new customers, drive engagement, and provide feedback to product and engineering teams.

What you will do

• Build and maintain strong relationships with midmarket customers.
• Actively onboard new customers.
• Drive customer engagement through check-ins, product trainings, and best practices.
• Collaborate with customers to develop strategies for employee retention and compensation optimization.
• Serve as the voice of the customer by providing feedback to product and engineering teams.
• Create and contribute to educational resources like webinars, guides, and case studies.
• Identify upsell and expansion opportunities.
• Partner with sales and marketing to share insights and support campaigns.

Required qualifications

• Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position.
• 3+ years of experience in the tech industry.
• Exceptional communication and organizational skills.
• Proactive, problem-solving mindset.
• Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
• Adept at navigating ambiguity and building scalable processes.

Nice to have

• Experience helping customers adopt new tools or processes.
• Entrepreneurial mindset and willingness to take ownership to help the team succeed.
• Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."
• Familiarity with tools like Excel, Linear, Notion, and Slack

About the company

Complete helps teams build compensation infrastructure that scales using real market data and clear analytics. The company is backed by Accel and YC.