Field Service Representative (Contract)

The role

You will partner with Customer and Engineering teams to design, develop, and deploy the Conduit platform. You will train and mentor users, troubleshoot technical issues, and create innovative use cases.

What you will do

• Deliver one-on-one desk-side training to analysts
• Conduct classroom training sessions for analysts and operators
• Support users and teams by addressing user inquiries
• Collaborate with the engineering team to resolve technical issues
• Provide the engineering team with user feedback to enhance the product

Required qualifications

• Active TS/SCI clearance required at time of hire
• US citizenship required
• Experience configuring software platforms in support of operational processes
• Technical background with working knowledge of software configuration, classified networks, and server administration
• Familiarity with large language models, advanced prompting techniques, and genuine interest in being on the cutting edge of this technology
• Strong written and verbal communication skills
• Willingness to work on-site with customer users 4-5 days per week
• Ability to work independently and as part of a team
• Experience working in or supporting classified environments
• Familiarity with help desk or technical support workflows

Nice to have

• CI polygraph
• Military, Special Operations, or law enforcement experience
• Familiarity with intelligence workflows and/or J2 users
• Active access to CCMD and J2 customer environments, relationships, and facilities

Benefits

• Competitive salary
• Equity upside with annual merit refreshes

Before you apply

• Active TS/SCI clearance required at time of hire
• US citizenship required
• Unable to consider green card holders or sponsor visas

About the company

ConductorAI is looking for a skilled and experienced Field Service Representative (FSR) contractor to join our team.