Conduit Health
Product Manager - Patient Experience
New York City, Remote. Posted 5 months ago
The role
You will own the end-to-end patient experience including telehealth relationships and the DME order journey. You will manage AI-powered support systems and drive retention and LTV metrics.
What you will do
- Own retention and LTV metrics and roadmap
- Manage the end-to-end patient experience including telehealth and DME order journey
- Decide where AI handles patient interactions or assists humans
- Define LLM evaluation and quality for SMS and Voice AI
- Build eval sets from real conversations and monitor safety in production
- Maintain a prioritized backlog of retention experiments
- Define and prove metrics for retention and AI quality
Required qualifications
- 4+ years in product with time owning retention, lifecycle, or growth in a D2C product
- AI-native and technically fluent
- Strong technical foundation through a degree in computer science or engineering, previous experience as a software engineer, or deep hands-on experience working with technical teams
- Ability to think in cohorts and behavioral data
- Experience evaluating or managing the quality of LLM/AI systems
Nice to have
- healthtech, fintech, or regulated industries
- lifecycle marketing exposure
Benefits
- Competitive salary
- meaningful equity
- Unlimited PTO
- 9 company holidays
- Full benefits
About the company
Conduit Health is an AI-powered platform that integrates ordering, telehealth, prescriptions, insurance, and fulfillment for post-acute care.