Support Engineer

The role

You will triage and resolve live malvertising incidents like redirects, malware, and scams. You will review reported creatives, investigate technical discrepancies, and provide technical support to customers and internal teams.

What you will do

• Respond to security escalations and triage live malvertising incidents
• Review creatives and apply blocking decisions
• Investigate and reproduce issues using ad traces and network analysis
• Verify and enable integrations for various formats
• Analyze impression and monitoring discrepancies
• Serve as a technical resource for customer-facing teams
• Relay customer feedback and insights to the Product team

Required qualifications

• 3+ years in a Support Engineering, Technical Support, or Trust & Safety / security-operations role
• Working experience in ad operations or another AdTech-adjacent position
• Able to read and debug JavaScript and ad markup
• Able to trace redirect chains and creative behavior
• Hands-on proficiency with browser and network debugging tools
• Comfort operating a high-volume queue
• Excellent written and verbal communication
• Exceptional organization, attention to detail, accountability, and transparency
• An investigative mindset and entrepreneurial spirit
• Passion for web technologies and staying current with malvertising and industry trends
• Ability to demonstrate and whiteboard the Confiant product suite to customers and partners

Nice to have

• Familiarity with Google Ad Manager or other major ad servers
• Familiarity with Python and PHP for scripting
• Knowledge of programmatic ad serving and the SSP/DSP supply chain
• Hands-on experience debugging header-bidding technologies such as Prebid.js and wrapper setups
• Experience with VAST/video and in-app (SDK) ad debugging
• Experience debugging with Claude
• Comfort with regular expressions and basic SQL or dashboard/reporting tools
• Exposure to security or trust-and-safety concepts

Benefits

• Fully Remote
• Unlimited Paid Time Off
• Sabbatical
• Stock Option Plan
• Exceptional Health Care Plans (Medical, Dental & Vision)
• FSA & Commuter Benefits
• Employee Sponsored Disability & Life Insurance
• 401(k) Plan with Automatic Employer Contribution
• Enhanced and Extended Family Leave
• Learning & Development Budget
• Yearly Office Supply Stipend
• Free Global Co-Working Membership

Before you apply

• Apply through this page only
• Confiant may use artificial intelligence (AI) and machine learning (ML) technologies to assist in the initial screening of employment applications
• New York City residents have a right to take at least 10 business days to decide whether to proceed with submitting information through the AI/ML process

About the company

Confiant is cybersecurity built for advertising. They secure the ad economy by providing real-time intelligence and controls to detect and block malvertising, scams, and compliance risks.