Manager, Deductions & Disputes

The role

You will act as a functional expert for deductions and automated disputes modules. You will partner with product, engineering, customer support, and go-to-market teams to shape technology for CPG brands.

What you will do

• Partner with product and engineering to inform roadmap priorities and validate designs
• Synthesize customer feedback and market intelligence into actionable insights
• Serve as a trusted advisor to customers to optimize workflows and solve challenges
• Collaborate with sales and marketing on go-to-market activities
• Build and maintain documentation for the team and product

Required qualifications

• 3+ years of hands-on experience in deductions, disputes, and/or accounts receivable at a CPG brand, in finance or consulting, or at a CPG-focused software company
• Deep functional expertise across the deduction lifecycle, including identifying, validating, coding, and disputing both trade and non-trade deductions across multiple channels
• Working knowledge of how deductions management and AR connect to broader finance and accounting practices
• Strong written and verbal communication
• Willingness to work at our NYC headquarters 5 days a week

Benefits

• Equity
• Fully paid health coverage through Aetna
• Top-tier dental and vision coverage through Guardian
• Carrot Fertility Pro
• 12 weeks of paid parental leave
• Unlimited PTO
• Regular 4-day holiday weekends
• 401(k) through Vestwell
• Paid relocation support
• Fully equipped workspace including laptop, monitor, keyboard, and $200 stipend
• Catered Friday lunches
• Team dinners and unlimited coffee + snacks

About the company

Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. They are trusted by 250+ brands managing $30B+ in revenue.