Head of CPG Foodservice Channel

The role

You will lead how Confido serves the foodservice channel. You will shape the product roadmap, guide customer implementations, and act as the company voice in the foodservice market.

What you will do

• Shape the foodservice roadmap with Product and Engineering
• Set business priorities, validate designs, and ensure important challenges are solved
• Turn foodservice processes into clear product requirements
• Synthesize customer feedback and market intelligence into actionable product insights
• Lead discovery and design sessions with foodservice brands
• Guide customers through foodservice implementation on Confido
• Train brands on how to manage their foodservice business in the platform
• Partner with Customer Success to shape QBR messaging and address escalations
• Be Confido's voice in foodservice with customers, prospects, partners and at industry events
• Collaborate with sales and marketing teams on discovery calls, deal support, content, and webinars

Required qualifications

• 7+ years of hands-on foodservice experience at a CPG manufacturer, broker, distributor or GPO, in trade, revenue management, sales operations, deductions or finance
• Deep knowledge of foodservice pricing and contracts across distributors, operators and GPOs
• Working knowledge of GPOs and foodservice management companies such as Compass/Foodbuy, Sodexo, Aramark/Avendra, Premier and HPSI
• Strong cross-functional communicator
• Strategic thinker
• Ability to translate business processes into product requirements and work closely with engineers
• Willingness to work at our NYC Headquarters 5 days a week

Nice to have

• Functional expertise in a specific foodservice segment: Restaurants, K-12, College & University, Healthcare, Workplace Dining, Lodging, Travel & Recreation, Military & Government, etc.
• Experience with foodservice TPM, contract management or deduction software
• Familiarity with foodservice data sources such as distributor depletion reports, Meal Ticket, and CREST

Benefits

• Equity
• Fully paid health coverage through Aetna
• Top-tier dental and vision coverage through Guardian
• Carrot Fertility Pro
• 12 weeks of paid parental leave
• Unlimited PTO
• Regular 4-day holiday weekends
• 401(k) through Vestwell
• Paid relocation support
• Fully equipped workspace including laptop, monitor, keyboard, and a $200 stipend
• Catered Friday lunches
• Team dinners and unlimited coffee + snacks

About the company

Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. It is trusted by 250+ brands managing $30B+ in revenue.