Constructor
Team Lead Customer Success - Southern Europe
Remote - EMEA. Posted 4 days ago
The role
You will lead, coach, and develop a team of Customer Success Managers across Southern Europe. You will help customers increase revenue by improving search and product discovery experiences through service integration.
What you will do
- Leading, coaching, and developing a team of Customer Success Managers across Southern Europe
- Ensuring customers successfully go live and continue to see measurable value
- Building and enabling your team to build trusted relationships across complex enterprise organizations
- Translating technical concepts, product capabilities, and performance data into clear business value
- Implementing and iterating on scalable processes and best practices
- Acting as an escalation point for complex customer challenges
Required qualifications
- French is a must
- Based in EMEA, ideally in Southern Europe
- At least three years leading teams, with a minimum of three direct reports
- At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role
- Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives
- Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs
- Strong influencing and stakeholder-management skills
- Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly
Nice to have
- additional languages
- Experience in ecommerce, digital commerce, search, product discovery, or a related field
Benefits
- Competitive compensation package including stock options
- Fully remote team
- Work from home stipend
- Apple laptops provided
- Training and development budget refreshed each year
- Parental leave for qualified employees
- Work with smart people
About the company
Constructor.io powers product search and discovery for large retailers. They focus on improving metrics like revenue through machine learning.