Senior Customer Success Manager - DACH

The role

You will help customers increase revenue by improving search and product discovery experiences on websites and mobile apps. You will own the customer journey from kick-off to ongoing value realization.

What you will do

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization
• Build trusted relationships across complex enterprise organizations
• Align technical and business stakeholders around a shared success plan
• Translate technical concepts and performance data into clear business value
• Plan and lead effective QBRs and EBRs
• Identify risks, blockers, and changing customer priorities early
• Lead escalations with clarity and urgency
• Advocate for customer needs and prioritize requests
• Provide proactive, strategic recommendations using customer insights and performance data
• Maintain success plans, stakeholder maps, account documentation, and training materials

Required qualifications

• Based in EMEA, ideally in the DACH region — particularly Germany
• At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role
• Experience working with complex enterprise organizations and building trusted relationships with stakeholders
• Strong executive presence and confidence to lead strategic customer conversations
• Strong influencing and stakeholder-management skills
• Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly

Nice to have

• Fluency in German
• Experience in ecommerce, digital commerce, search, product discovery, or a related field

Benefits

• Competitive compensation package including stock options
• Fully remote team
• Work from home stipend
• Apple laptops provided
• Training and development budget refreshed each year
• Parental leave for qualified employees
• Work with smart people

About the company

Constructor.io powers product search and discovery for large retailers. They focus on improving metrics like revenue through machine learning.