Account Manager

The role

You will act as the strategic lead for a book of business. You will build client relationships, manage enterprise renewal and upsell cycles, and advocate for customer needs to internal teams.

What you will do

• Act as the strategic lead for clients in your book of business.
• Build strong relationships to understand client business goals and needs.
• Manage complex enterprise renewal and upsell cycles from start to finish.
• Uncover and manage risk within your book of business.
• Educate clients on new use cases, features, and integrations.
• Update internal systems and attend meetings to document customer status, risk, and next steps.

Required qualifications

• 3+ years of Account Management experience within a SaaS company
• Proven success managing enterprise renewal and expansion cycles
• Track record of meeting or exceeding retention and growth targets
• Executive presence and ability to influence VP+ and C-level stakeholders
• Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics)
• Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization
• Exceptional organizational skills and ability to manage multiple complex accounts simultaneously
• Experience leading cross-functional initiatives without direct authority

Nice to have

• ecommerce focus strongly preferred
• Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms
• Deep analytical fluency in ecommerce experimentation and performance data
• Previous experience working with Constructor or Constructor customers

Benefits

• Unlimited vacation time
• Competitive compensation package including stock options
• Fully remote team
• Work from home stipend
• Apple laptops provided for new employees
• Training and development budget
• Parental leave for qualified employees

About the company

Constructor is a U.S. based company founded in 2015. It provides an AI-first search and product discovery platform for enterprise ecommerce.