IT Support Engineer (Hybrid, $90-$115k)

New York, Remote. Posted 4 days ago

The role

You will provide global IT support, managing devices, access, and the office. You will work alongside the IT Manager to own the employee lifecycle and maintain security compliance.

What you will do

Be a first point of contact for colleagues across the US, UK and Belgium
Triage and resolve requests end-to-end
Drive big issues to resolution and document root causes
Own vendor escalations
Administer Okta, Google Workspace, Slack, Notion and 1Password
Handle access requests and keep SaaS inventory accurate
Run onboarding and offboarding end-to-end for any region
Manage the macOS fleet through Iru
Help engineers with development environment issues
Own office AV, meeting booths and hardware

Required qualifications

Personable, approachable, empathetic
Meticulous and calm when things break
Comfortable working across time zones
Ability to write things down without being chased
Thinks in processes
Cares about the physical environment
Solid IT fundamentals: macOS, networking basics, SaaS administration
Hands-on experience with an identity provider and Google Workspace
Okta or Entra ID, or a track record of picking things like this up fast
Experience running onboarding and offboarding
Comfortable working autonomously in a fast-changing environment
Experience of Information security frameworks and customer security assessment

Nice to have

Startup experience
Agentic AI
Supporting a distributed or multi-country workforce
Setting up request tracking from scratch
An early-stage IT function where the processes were still being built

About the company

Conveo is an AI-powered qualitative research platform. They are headquartered in London with a team across Belgium and the US.