Account Manager (m/w/d)

Berlin/Remote. Posted 17 days ago

The role

You will own customers after successful onboarding through performance tracking, pain analysis, and negotiations. You will also spend approximately 30% of your time onboarding new customers to ensure platform usage.

What you will do

Own customers after successful onboarding
Perform performance tracking
Conduct first contact after cancellation within five working days
Perform pain analysis
Create offers, close deals, or manage clean departures
Negotiate package changes, terms, and incentives within the playbook
Forecast cases weekly with commit and best case
Maintain Salesforce data
Onboard new customers who do not use the platform without help

Required qualifications

2–4 Jahre in einer quotentragenden Rolle: Inside Sales, SDR/BDR mit Closing-Anteil, Renewals, Retention oder Account Management im SMB-Geschäft
Belegbare Zielerreichung in den letzten Perioden
Deutsch auf muttersprachlichem Niveau (C2)
Englisch gut
Berlin oder Bereitschaft zu Bürotagen

Benefits

Klarheit: Eine Zahl, ein Playbook, direkter Einfluss auf dein Ergebnis
Vertrag: Unbefristet
Moderne Ausstattung
Regelmäßige 1:1s
Entwicklungsgespräche
Offene Feedbackkultur
Firmen- und Teamevents, online und offline

About the company

Cosuno replaces manual processes in the construction industry with AI. Founded in 2019 in Berlin, the company is financed by Cherry Ventures and Spark Capital with over 40 million euros.