Cosuno

(Senior) Implementation Consultant (m/w/d)

Berlin (Hybrid), Remote. Posted 3 days ago

The role

You will take new customers right after they sign and bring them into productive use within 90 days. You lead kick-offs, train procurement, estimating and project leads, and make sure the first tenders go out and offers come back.

What you will do

  • Lead the kick-off with new customers and clarify who will tender and with which project
  • Train procurement, estimating and project management staff on the platform
  • Make sure the first tenders go out and offers come back
  • Spot stalled customers early and get them back on track, escalating to management if needed
  • Hand over each customer after 90 days with a clear status to their account manager
  • Run several customer onboardings in parallel
  • Lead complex rollouts for customers with multiple sites, companies or systems
  • Help shape how the consulting team works

Required qualifications

  • At least one year of own responsibility for rolling out software at a customer, e.g. as Implementation Consultant, Onboarding Manager or Customer Success Manager with onboarding focus, ideally in B2B
  • Experience with many parallel customers and provable results such as go-live or activation rates
  • Confident at running training sessions and workshops, online and on site
  • German at native level
  • For Senior Implementation Consultant: rollouts at customers with multiple sites, companies or systems, and regular contact with management

Nice to have

  • Good English
  • Experience in construction, real estate or vertical SaaS
  • Confident use of AI tools

Benefits

  • Involvement from the start in building a new team
  • Clear goals and direct influence on whether a customer stays
  • Career path from Implementation Consultant to Senior through increasingly complex customers
  • Regular 1:1s and an open feedback culture
  • Permanent contract
  • Modern equipment
  • Company and team events, online and offline

Before you apply

  • The hiring process has four steps: intro call with the Head of Customer Success (45 min), talk with the head of the consulting team (30 min), a case study on a realistic new customer followed by a con

About the company

cosuno uses AI to replace email, spreadsheets and scanned PDFs in construction. General contractors post projects to its platform for more than 250,000 subcontractors. The company was founded in Berlin in 2019 and has raised over 40 million euros.