Customer Success Lead

The role

You will build and head a customer success program for enterprise real estate customers. You will own the end-to-end customer experience, oversee the customer journey, and drive platform integration with quantitative reporting processes.

What you will do

• Serve as the primary point of contact for enterprise customers.
• Lead customer success and data quality assurance teams.
• Manage the Customer Success team to onboard new customers.
• Own customer processes with platform-integrated sustainability reporting.
• Track and relay customer experience feedback to the product team.
• Own customer metrics such as onboarding completion and user metrics.
• Improve NPS and ensure customer retention.
• Work with sales, product, and engineering teams on pilots and demos.
• Advocate for customer needs within the company.
• Develop strategies for customer retention and account growth.

Required qualifications

• 5+ years of experience in customer success, account management, or a related field.
• 2+ years of experience working with customers on climate / sustainability reporting.
• Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
• Strong analytical skills to create, manage, and interpret complex reports and data sets.
• Proven track record of building and maintaining strong client / customer relationships.
• Proven experience leading and managing a customer success team or similar role.
• Exceptionally strong written and verbal communication skills.
• Ability to design, implement, and optimize customer success processes.
• Commitment to the team's success and collaborative working style.
• Authorization to work in the United States or Canada is required.

Nice to have

• Other spoken languages is a plus.
• Familiarity with regulatory environments related to real estate or sustainability is a plus.

About the company

Cambio is growing rapidly and focuses on the real estate industry's path to net zero.