Campfire

Head of Implementations

San Francisco. Posted 5 months ago

The role

You will own and scale the customer onboarding function. You will lead a team of Implementation Managers and own the methodology to get customers live on Campfire.

What you will do

  • Hire, develop, and retain a team of Implementation Managers
  • Set performance standards, run structured 1:1s, and create career paths
  • Build a culture of accountability and continuous improvement
  • Own implementation methodology including kickoff, configuration, data migration, training, go-live, and handoff
  • Develop and maintain implementation playbooks, templates, and documentation
  • Drive down time-to-value
  • Partner with Sales on pre-sales scoping, project estimates, and handoffs
  • Create a feedback loop with Product and Engineering to inform the roadmap
  • Work with Customer Success to ensure seamless transition and long-term retention
  • Own implementation KPIs including time-to-live, CSAT, on-time delivery, and utilization

Required qualifications

  • 10+ years of experience in accounting, finance, or ERP implementation
  • Meaningful time in a client-facing or professional services role
  • Demonstrated experience leading and managing implementation or solutions teams
  • Hands-on experience implementing accounting or ERP platforms
  • Comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
  • Deep accounting fluency
  • Strong project management instincts
  • Excellent communicator

Nice to have

  • CPA or equivalent accounting credential
  • Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
  • Experience building or scaling an implementation function in a high-growth startup environment
  • Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting

About the company

Campfire is the AI-native ERP for high-growth mid-market companies. The platform automates finance work like transaction categorization, bank reconciliation, revenue recognition, and reporting.