Campfire
Customer Success Manager
San Francisco. Posted 15 months ago
The role
You will own a portfolio of customers to drive adoption, retention, and long-term success. You will partner with finance and accounting teams to ensure they realize value from the platform.
What you will do
- Own post-implementation success for a portfolio of customers
- Build strong relationships with Controllers, Accounting Managers, and Finance leaders
- Drive adoption, engagement, and value realization across accounts
- Proactively manage account health and identify churn risk
- Lead QBRs, success planning, and ongoing check-ins
- Manage renewals for your book of business
- Identify and support expansion opportunities
- Partner with Sales to scope and close upsell and cross-sell opportunities
- Maintain accurate renewal forecasts and risk pipelines
- Lead customer enablement sessions and workflow optimization reviews
Required qualifications
- 3+ years of Customer Success or Account Management experience in B2B SaaS
- Strong technical aptitude and ability to learn complex platforms quickly
- Bachelor’s degree or equivalent experience
Nice to have
- Experience supporting finance, accounting, or operations teams
- ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
About the company
Campfire is a company where you will work to ensure customers feel confident running their core financial operations on the platform.