Student Success Coach

The role

Success Coaches manage a caseload of 50-75 students to support their academic and personal journeys. You will conduct proactive outreach, provide coaching, and help students connect daily work to long-term goals.

What you will do

• Build long-term relationships with students through coaching sessions and outreach
• Conduct proactive outreach via phone, text, and chat
• Coach students through personal, academic, and motivational challenges
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms and document notes clearly and consistently
• Balance a caseload of 50-75 students
• Collaborate with Admissions and Onboarding teams
• Adjust to changing tools, processes, or term-based priorities

Required qualifications

• Bachelor's degree
• Strong organizational and caseload management skills
• Ability to build relationships and navigate emotionally sensitive conversations
• Proven ability to manage a high volume of outreach and follow-up
• In-office attendance three days per week (Tuesday–Thursday)

Nice to have

• Background in education, psychology, nonprofit, coaching, or advising
• Background in fast-paced or startup environments

Benefits

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule
• Flexible Time Away
• Paid holidays

Before you apply

• Unable to offer new H-1B visa sponsorship
• Must be authorized to work in the U.S. without requiring new H-1B sponsorship

About the company

Campus is a two-year, accredited college where students learn from professors at universities like Princeton, Stanford, and Howard in live, online classes. The company aims to accelerate talent and reimagine college through a pioneering technology platform and student success model.