Director of Operations

The role

The Director of Operations will support and scale critical operational areas at Campus. The primary focus will be Financial Aid and the operational processes that support the student financial experience.

What you will do

• Partner with Financial Aid leaders and key stakeholders to keep critical student-facing operations running smoothly.
• Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
• Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans.
• Improve workflows and design scalable processes that increase efficiency and quality.
• Create and maintain SOPs that keep cross-functional teams aligned and consistent.
• Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.
• Establish performance metrics and dashboards to monitor progress.
• Flex into new operational areas over time as Campus continues to scale.

Required qualifications

• 8+ years of progressive operations leadership experience
• Strong people management skills
• Exceptional problem-solving and analytical skills
• Experience implementing technology-driven process improvements
• Strong project management skills
• Excellent communication and stakeholder management skills
• Bachelor’s degree required

Nice to have

• advanced degree

Benefits

• Medical Insurance
• free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away
• paid holidays
• In-office lunches for our NY Office
• Flexible working hours
• Social events - happy hours, birthday celebrations, holiday parties, & more!

Before you apply

• unable to provide visa sponsorship or immigration support
• Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future

About the company

Campus is a two-year, accredited college where students learn from top professors in live, online classes. The company was named one of Fast Company's Most Innovative Companies of 2024.