Student Success Team Lead

Campus Atlanta, Remote. Posted a month ago

The role

The Student Success Team Lead will guide a team of success coaches to improve student outcomes. You will use data-driven strategies and coaching to meet performance goals like retention and engagement.

What you will do

Ensure coaches build strong, meaningful relationships with students
Lead weekly team meetings and pipeline sessions
Use data and KPIs like retention, attendance, and student NPS to track performance
Support coaches in addressing challenges and improving outcomes
Monitor and support team daily activities including calls, emails, and texts
Conduct call monitoring to provide feedback to coaches
Manage a small caseload of students
Partner with leadership and stakeholders to align on updates and priorities
Manage escalated student concerns
Use data insights to identify growth areas and implement new initiatives

Required qualifications

4+ years of experience in customer service, education, student support, or coaching/mentoring programs
3+ years of leadership experience
Strong communication and interpersonal skills
Data-driven mindset with experience using metrics to track performance

Nice to have

Prior teaching experience
Experience in the education sector
Experience in a mission-driven organization

Benefits

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away
Paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!

Before you apply

Unable to offer new H-1B visa sponsorship
Candidates must be authorized to work in the U.S. without requiring new H-1B sponsorship
Can support H-1B transfers
Can sponsor TN visas for eligible Canadian and Mexican citizens

About the company

Campus is a two-year, accredited college where students learn from professors at universities like Princeton, Stanford, and Howard in live, online classes. The company aims to accelerate talent and reimagine college through a pioneering technology platform and student success model.