IT Support Specialist

Campus Phoenix, Remote. Posted a month ago

The role

You will provide remote technical support to students and faculty for devices, internet hotspots, and web applications. You will also manage device lifecycles by refurbishing returned hardware and managing digital identities.

What you will do

Respond to student and faculty technical support needs across multiple channels
Troubleshoot hardware including laptops and hotspots
Troubleshoot software including web applications and browser permissions
Support device management and account provisioning
Order and manage replacement devices for students
Repair and refurbish returned equipment
Partner with Admissions, Student Success, and Onboarding teams
Identify patterns in support tickets to create documentation

Required qualifications

At least 2 years of customer-facing technical support experience
Hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting
Understanding of home Wi-Fi and ISP troubleshooting
Experience with Zendesk, Kustomer, Salesforce or similar ticketing systems
Willingness to work a flexible schedule including occasional evenings and weekends

Nice to have

Familiarity with Google Admin Console, Intune, or Jamf
Admin-level knowledge of Zoom or Google Meet permissions
Experience in a Higher Education or K-12 IT environment
CompTIA A+
Google IT Support Professional Certificate
Google Workspace Administrator
Microsoft 365 Certified: Endpoint Administrator
CompTIA Network+
ITIL 4 Foundation
HDI-Desktop Support Technician

Benefits

Medical Insurance
Free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule
Flexible Time Away
Paid holidays
Social events

Before you apply

Must be located in or near the Phoenix, AZ area
Must be authorized to work in the U.S. without requiring new H-1B sponsorship
Can support H-1B transfers
Can sponsor TN visas for eligible Canadian and Mexican citizens

About the company

Campus is a two-year, accredited college that provides live, online classes with professors from universities like Princeton, Stanford, and Howard. It was named one of Fast Company's Most Innovative Companies of 2024.