Student Success Team Lead

The role

The Student Success Team Lead will guide a team of success coaches to improve student outcomes. You will use data-driven strategies and coaching to meet retention and engagement goals.

What you will do

• Ensure coaches build strong, meaningful relationships with students
• Lead weekly team meetings and pipeline sessions
• Use data and KPIs like retention, attendance, and student NPS to track performance
• Support coaches in addressing challenges and improving outcomes
• Monitor and support team daily activities including calls, emails, and texts
• Conduct call monitoring to provide feedback to coaches
• Manage a small caseload of students
• Partner with leadership and stakeholders to align on updates and priorities
• Manage escalated student concerns
• Use data insights to identify growth areas and implement new initiatives

Required qualifications

• 4+ years of experience in customer service, education, student support, or coaching/mentoring programs
• 3+ years of leadership experience
• Strong communication and interpersonal skills
• Data-driven mindset with experience using metrics to track performance

Nice to have

• Experience as a teacher, particularly at the high school level
• Prior teaching experience
• Experience in the education sector
• Experience in a mission-driven organization

Benefits

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule
• Flexible Time Away
• Paid holidays

Before you apply

• Unable to offer new H-1B visa sponsorship
• Must be authorized to work in the U.S. without requiring new H-1B sponsorship
• Can support H-1B transfers
• Able to sponsor TN visas for eligible Canadian and Mexican citizens

About the company

Campus is an accredited two-year college that offers live, online classes with professors from universities like Princeton, Stanford, and Howard. The company aims to accelerate talent through a technology platform and a student success model.