Technical Account Manager - Canada

The role

Technical Account Managers serve as trusted technical advisors for strategic enterprise customers. You will guide technical adoption plans and provide hands-on guidance to maximize business outcomes on the Camunda platform.

What you will do

• Serve as the primary technical contact and trusted advisor for designated enterprise customers
• Guide the creation and execution of tailored technical adoption plans
• Deliver hands-on technical guidance, best practices, and advisory services
• Identify and remove execution risks through platform and solution health checks
• Facilitate escalation management and advocate for customer needs internally
• Foster collaborative relationships with cross-functional teams
• Spend time on-site with accounts for key milestone interactions as needed

Required qualifications

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Hands-on with a high-level programming language such as Java, C#, or Python
• Experience with relevant enterprise software frameworks
• Solid understanding of modern solution architectures and associated paradigms
• Knowledge of DevOps topics especially Kubernetes
• Proven track record of building trusted relationships and providing advisory services to technical and business stakeholders
• Ability to synthesize and explain complex issues clearly to varied audiences
• Strategic problem solving competencies
• Willingness and flexibility to spend time on-site with clients up to 50% during busy periods

Nice to have

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
• Familiarity with Camunda products

Benefits

• Remote and flexible work
• Home office budget
• Co-working space support
• Flexible time off
• Annual Kickoff and team offsites
• Camundi Connection Budgets for meetups and local gatherings
• Healthcare access
• Modern Health for global mental wellbeing
• Live Well Lifestyle Spending Account (LSA)
• Retirement and pension plans
• Life and disability insurance
• Up to $/€/£1,000 per year for self-driven learning

About the company

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. The company is transforming into an AI-first organisation built on its own platform.