Senior Technical Account Manager - France

The role

You will serve as a primary technical contact and advisor for enterprise customers. You will guide technical adoption plans and provide hands-on guidance to maximize business outcomes on the Camunda platform.

What you will do

• Serve as the primary technical contact and trusted advisor for designated enterprise customers
• Guide the creation and execution of tailored technical adoption plans
• Deliver hands-on technical guidance, best practices, and advisory services
• Identify and remove execution risks through platform and solution health checks
• Facilitate escalation management
• Advocate for customer needs internally
• Foster collaborative relationships with cross-functional teams
• Spend time on-site with accounts for key milestone interactions

Required qualifications

• Ability and/or willingness to use the Camunda product
• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Hands-on with a high-level programming language such as Java, C#, or Python
• Experience with relevant enterprise software frameworks
• Solid understanding of modern solution architectures and associated paradigms
• Knowledge of DevOps topics especially Kubernetes
• Proven track record of building trusted relationships and providing advisory services
• Strategic problem solving competencies
• 3+ years of design/implementation/operations/consulting with distributed applications experience
• Experience in external customer-facing environment as a technical lead
• Experience in a 24x7 operational services or support environment
• Willingness and flexibility to spend time on-site with clients up to 50% during busy periods

Nice to have

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
• Familiarity with Camunda products

Benefits

• Remote and flexible work
• Home office budget
• Co-working space support
• Flexible time off
• Annual Kickoff and team offsites
• Camundi Connection Budgets
• Locally tailored healthcare
• Modern Health for global mental wellbeing
• Live Well Lifestyle Spending Account (LSA)
• Retirement and pension plans
• Life and disability insurance
• Up to $/€/£1,000 per year for self-driven learning

About the company

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. It is trusted by over 700 organizations worldwide.