Implementation Engineer - ERP Integrations

The role

You will implement integrations between Canals and ERP systems like Eclipse, P21, and Infor. You will support customers through pre-sale discovery and post-sale technical implementation.

What you will do

• Implement integrations between Canals and integration partners using standardized templates and API credentials
• Become an ERP subject-matter expert
• Join pre-sale discovery calls to evaluate feasibility and answer technical questions
• Lead post-sale integration work including configuring endpoints and running API tests
• Troubleshoot integration issues
• Participate in customer onboarding and go-live calls
• Document integration steps and best practices
• Collaborate with Customer Success, Support, Product, and Engineering
• Occasionally cover on support via Zendesk

Required qualifications

• 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
• Excitement to work directly with customers
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
• Strong communication skills
• Excellent organization and project management abilities
• Comfort working in a fast-moving, fully remote environment with high ownership
• English proficiency

Nice to have

• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
• Spanish or Portuguese

About the company

Canals builds software for wholesale distributors to help them operate more efficiently through automation and AI. The company is a profitable, rapidly growing team of roughly 140 people distributed across North and South America.