TechOps Engineer

The role

You will treat internal IT infrastructure as a product by building automated systems. You will balance day-to-day user support with deep project work to scale the environment.

What you will do

• Scale Onboarding & Offboarding by automating the end-to-end operational lifecycle for employees.
• Execute High-Impact Projects including migrating Apple MDM platforms and building Just-in-Time (JIT) access automation.
• Set up and maintain secure endpoint configurations for workstations and mobile devices using Apple MDM, AutoPkg, and security software.
• Enforce Zero Trust Security via SSO, SAML, and MFA.
• Investigate root causes of infrastructural issues.
• Collaborate with Engineering, Security, and People Operations to deliver tools and processes.

Required qualifications

• 4+ years of hands-on Technical Operations or IT experience.
• Deep technical troubleshooting skills across macOS.
• Hands-on experience managing Apple MDM tools (Jamf, Kandji, etc.).
• Hands-on experience with packaging workflows (AutoPkg).
• Ability to translate complex security or technical changes to non-technical stakeholders.
• Ability to think about compliance, data protection, and secure offboarding processes.

Nice to have

• Experience honed in a fast-paced tech startup or a high-volume Managed Service Provider (MSP) environment.

Benefits

• Equity
• Employee benefits

About the company

Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.