Deployment

The role

You will own a portfolio of customers to ensure they achieve revenue cycle outcomes. You will perform tactical tasks like debugging EDI rejections and strategic tasks like shaping partnership directions.

What you will do

• Act as the single owner of outcomes for customers.
• Own the customer relationship at all levels.
• Go onsite to sit desk-side with users.
• Deliver demos and perform workflow discovery and solutioning.
• Iterate on prompts for agent phone calls to navigate payer IVRs.
• Debug EDI rejections with a clearinghouse.
• Map fields from legacy systems into Candid.
• Analyze data to find root causes of customer issues.
• Build operational, technical, or product-oriented fixes.
• Orchestrate across internal teams to deliver outcomes.

Required qualifications

• 1–5 years of experience.
• Demonstrated track record of owning and driving key business outcomes.
• Low-ego, resourceful generalist.
• Comfortable without neatly bounded responsibilities.
• Ability to zoom in and out between technical debugging and partnership strategy.
• Clear and concise communicator in person and in writing.

Nice to have

• Experience in healthcare technology, RCM, or healthcare financial services

About the company

Candid Health is a company where a single, empowered individual is responsible for delivering outcomes with and for customers. The company values a model of expansive ownership and a low-hierarchy structure.