Canvas Medical

Customer Operations Coordinator, Support

Fully Remote. Posted 3 months ago

The role

You will handle front-line account operations and ticket triage. This includes managing account unlocks, staff provisioning, and permission changes while building knowledge of the Canvas platform.

What you will do

  • Handle account unlocks, staff provisioning, and permission changes for customer organizations
  • Verify data state using read-only queries against customer databases
  • Process routine account requests efficiently and accurately
  • Triage incoming tickets from Slack, email, and web forms using established runbooks
  • Categorize and prioritize tickets by urgency and impact
  • Route complex or technical issues to senior specialists
  • Maintain accurate ticket metadata
  • Build foundational knowledge of Canvas platform configuration and clinical workflows
  • Respond to straightforward customer inquiries with clear, empathetic communication
  • Escalate with context

Required qualifications

  • 1+ years in a support, operations, or customer-facing role
  • Track record of managing multiple concurrent tasks with attention to detail
  • Comfort working in ticketing systems and following established processes
  • Basic familiarity with web applications and SaaS platforms
  • Willingness to learn SQL, REST APIs, and log analysis tools
  • Comfort navigating technical documentation and learning new tools independently
  • Willingness to rapidly develop domain expertise in clinical and operational workflows
  • Strong written communication

Nice to have

  • technical environment preferred
  • prior healthcare experience is a plus
  • Familiarity with EMR systems, clinical terminology, or healthcare billing is a plus

Benefits

  • Competitive Salary & Equity Package
  • Health Insurance (includes option with 100% family coverage)
  • 401k
  • Paid Maternity/Paternity Leave (12 weeks)
  • Flexible/unlimited PTO
  • Home Office Stipend

About the company

Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. They create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate.