Implementation Manager

Fully Remote. Posted 8 months ago

The role

The Implementation Manager leads new customers through discovery, configuration, solution design, integration set up, and training to ensure successful platform adoption. This role bridges the gap between customer teams and internal teams by translating technical details into actionable implementation plans.

What you will do

Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live
Run discovery to understand clinical, operational, data migration, and integration needs
Manage risks, dependencies, and change control
Partner with client clinical and operational leaders to design and implement workflows
Serve as a subject matter expert on system capabilities and best practices
Guide customers through adoption milestones
Navigate API/SDK concepts to unblock workflows
Translate customer workflows into plugin requirements and high-level designs
Lead stabilization and transition to ongoing support/customer success team
Coordinate internally with Product, Engineering, and Support

Required qualifications

Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech
Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms
Ability to reconstructing solutions from fundamental elements to drive radical innovation
Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution
Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly
Experience collaborating with engineering/product on complex issues
Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions
Experience with go-live planning and on-site/virtual launch support

Nice to have

Experience training clinical staff and building enablement materials
Familiarity with data migration concepts

About the company

Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using it’s unified architecture and developer tools.