Payment Operations Specialist

The role

The Payment Operations Specialist will own daily payment operations including deal deployment, vendor payouts, and customer collections. You will investigate operational issues, perform reconciliations, and partner with cross-functional teams to improve platform functionality and workflows.

What you will do

• Review, validate, and deploy approved deals.
• Execute and monitor vendor payouts, customer collections, and refunds.
• Perform daily cash and payment reconciliations.
• Investigate discrepancies and resolve failed, returned, duplicate, or misapplied transactions.
• Challenge unusual transactions or suspicious payment instructions.
• Investigate operational issues and platform bugs to identify root causes.
• Identify opportunities to simplify, automate, and scale workflows.
• Partner with Product and Engineering to improve platform functionality.
• Coordinate with Finance, Capital Markets, Risk, Collections, and Customer Operations.
• Support operational reporting and month-end reconciliations.

Required qualifications

• 2+ years of experience in operations, payments, treasury, or another analytical, execution-focused role.
• Exceptional attention to detail and critical thinking.
• Strong analytical and problem-solving skills.
• Curiosity and a systems mindset.
• Strong ownership and independence.
• Comfort with technology, including Excel/Google Sheets, new platforms, and an interest in AI tools and automation.
• Familiarity with US payment rails, including ACH and wire transfers, or comparable payment systems.
• Excellent communication skills.
• Ability to prioritize and maintain accuracy in a fast-paced, time-sensitive environment.
• Fluent English, written and spoken.
• Availability to work US Eastern/Central business hours.

Nice to have

• Experience in fintech, lending, banking, or B2B payments.
• Familiarity with SQL, BI tools, scripting, or automation platforms.
• Experience improving operational processes, controls, or internal systems.
• Experience using AI agents or automation tools in daily workflows.
• Spanish fluency.

About the company

Capchase is a modern platform for financing enterprise solutions, helping hardware and software companies sell and get paid. The company has processed billions in payment volume and supports thousands of companies globally.