Operations Analyst, Consumer

The role

Operations Analysts handle critical customer touch points and technical troubleshooting for a privacy-focused Telco business. You will manage complex customer interactions, test the network, and build scalable operational playbooks.

What you will do

• Build automated and efficient tools by identifying manual bottlenecks
• Provide direct input to engineering on customer trends
• Act as an internal tester for mobile applications to identify bugs
• Learn and take accountability for new operational processes
• Manage device inventory and supply chain flow
• Maintain relationships with carriers, Google, Apple, and other partners
• Identify and respond to fraud trends

Required qualifications

• Strong verbal and technical communication
• Ability to handle high-volume tasks and multitask
• Experience or desire in managing people and workflows
• Proven track record in a fast-paced operations role, customer support, or executing high-volume technical tasks

Nice to have

• Bachelor’s Degree or equivalent experience in business, operations, national service, or a related field
• Experience with supply chain, logistics, eCommerce, or telecommunications workflows
• Experience with basic product quality assurance, specifically mobile app testing and bug tracking
• Familiarity with mobile device troubleshooting, command line, radio communications, or other technical flows

Benefits

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave
• Stipends for family-forming needs
• Stipends for gender-affirming care
• Unlimited PTO

About the company

Cape is America’s privacy-first mobile carrier founded in 2022. They built their own network from scratch to provide secure mobile services to consumers, businesses, and government agencies.