Cape

Operations Analyst, Federal

Hybrid: Arlington, VA, Remote. Posted a month ago

The role

You will support the Product Operations team in fulfillment and customer service for government customers. You will manage operational outcomes, resolve technical issues, and lead hardware rollouts.

What you will do

  • Assume end-to-end accountability for operational outcomes within the Government/National Security stream.
  • Serve as the technical subject matter expert for post-deployment issues.
  • Lead the operational rollout of hardware and specialized services.
  • Execute end-to-end QA for weekly releases.
  • Codify technical processes into internal and external field manuals and playbooks.
  • Lead high-impact projects or pivot resources during surge requirements.
  • Lead high-stakes technical dialogues with clarity and authority.

Required qualifications

  • 4–5+ years of experience in technical operations, mission support, or a role within military, law enforcement, or national security environments.
  • Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI.
  • Bachelor’s Degree or equivalent professional experience.
  • Capacity to navigate high-volume workflows and competing priorities.
  • Ability to lead high-stakes technical dialogues with clarity and authority.
  • Proven track record or aptitude for managing personnel and building support teams.

Nice to have

  • Prior experience managing CONUS or OCONUS/Deployed supply chain operations.
  • Hands-on experience with mobile application testing (iOS/Android), regression testing, and structured bug reporting.
  • Familiarity with Radio Frequency (RF) communications, cellular architecture (LTE/5G), or complex signal flows.
  • Prior experience navigating the unique procurement, security, and operational requirements of government agencies.
  • Experience in environments where system down means mission failed.

Benefits

  • 401(k) match
  • 100% coverage of medical, dental, and vision premiums for you and your dependents
  • 12 weeks paid parental leave
  • Stipends for family-forming needs
  • Stipends for gender-affirming care
  • Unlimited PTO

About the company

Cape is America’s privacy-first mobile carrier. The company provides a secure network to consumers, businesses, and government agencies.