Manager, Partner Growth

The role

You will own the full portfolio of live Cardless brand partners as their primary point of contact. You will manage relationship health, track program performance, and identify expansion opportunities. You will also triage issues across product, support, and operations to resolve partner problems.

What you will do

• Serve as the primary point of contact for every partner in the portfolio
• Build relationships with day-to-day operators and executives at each partner
• Represent Cardless internally as the voice of the partner
• Track the performance of every program including activation, spend, and retention
• Identify and pitch expansion opportunities within existing accounts
• Work with product and business teams to align roadmap priorities with partner needs
• Act as the first call for outages, compliance questions, or partner complaints
• Build internal relationships to resolve issues across product, support, engineering, or compliance
• Run regular business reviews with each partner
• Maintain CRM, account plans, and escalation logs

Required qualifications

• 5-10 years in business development, partnerships, sales, or an account management role with meaningful exposure to financial services
• Demonstrated track record of cultivating and growing major enterprise partnerships
• Payments expertise with working knowledge of schemes, payments risk and fraud, and other payments basics
• Financial Services Fluency regarding card program economics, players, contract structures, and regulatory context
• Operational Discipline to manage account health and risks
• Communication and Presence for interacting with senior partner executives
• Cross-Functional Orchestration to navigate internal teams
• Judgment and Autonomy to prioritize time across a portfolio

Nice to have

• Time at a bank, card issuer, or payment network

Benefits

• Meaningful Start-up equity
• 100% health, vision & dental primary coverage
• 75% health, vision & dental dependent coverage
• Catered lunches
• $250/month Commuter benefit
• Parental leave
• Team building events & happy hours
• Flexible PTO with a minimum of 15 days off per year
• Apple equipment
• 401k plan

About the company

Cardless builds infrastructure for companies to design, build, and launch financial products. The company provides APIs and components for branded financial products while handling lending, compliance, and operations.