Payment Operations Manager

The role

This individual contributor will scale and operate the infrastructure behind card programs. You will manage external partners, drive processor integrations, and build automation to support growing transaction volumes.

What you will do

• Own the automation of the card lifecycle workflows end-to-end
• Improve operations and strengthen partnerships to make credit card experiences possible
• Drive the scale of Cardless payment operations by building processes and systems
• Analyze tickets to uncover root causes and drive fixes
• Operationalize network mandates by building intake and tracking processes
• Support the BPO and back-office operations strategy
• Build internal ops dashboards for card production, transaction exceptions, inventory, and processor health
• Leverage AI to design and evolve processes, SOPs, and tooling

Required qualifications

• 5+ years in payment or card operations (issuer, processor, or fintech)
• Experience with card processors, reconciliation, and network file formats (Visa, Mastercard, Amex)
• Strong SQL and comfort using data to diagnose issues and validate solutions
• Experience building or improving operational tooling and automation
• Knowledge of network mandates, BINs, and card lifecycle operations
• Clear communicator across teams
• Comfortable in fast-moving, ambiguous environments

Nice to have

• fintech experience is a plus

Benefits

• Meaningful Start-up equity
• 100% health, vision & dental primary coverage
• 75% health, vision & dental dependent coverage
• Catered lunches
• $250/month Commuter benefit
• Parental leave
• Team building events & happy hours
• Flexible PTO with a minimum of 15 days off per year
• Apple equipment
• 401k plan

Before you apply

• This is an IC role with no direct reports
• Work in the office 5 days a week
• Must be able to operate with imperfect information

About the company

Cardless is building the infrastructure for companies to design, build, and launch financial products. The team is over 70 people and scaling toward profitability by year-end 2026.