Forward Deployed Engineer

The role

Technical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You will turn business needs into working solutions by bridging the product team and major enterprise clients.

What you will do

• Deploy and configure Jinba for enterprise customers
• Work with customers to understand tech stack, workflows, and requirements
• Build integrations connecting Jinba to customer systems
• Translate customer feedback into product requirements
• Debug and resolve production issues in customer deployments
• Develop best practices, documentation, and reusable integration patterns
• Own customer technical relationships from pilot through expansion

Required qualifications

• 3+ years in customer-facing technical roles
• TypeScript proficiency
• Deep understanding of enterprise tech stacks
• Experience integrating with legacy systems and navigating complex IT environments
• Familiarity with enterprise security and compliance requirements
• Strong communication skills with technical and non-technical stakeholders
• Ability to work with IT teams, business users, and executives
• Familiarity with AI/LLM products and how they behave in production
• Understanding of integration patterns
• Willing to travel 10-20% to customer sites

Nice to have

• Experience in regulated industries (finance, insurance, manufacturing)
• Engineering or technical roles at major consulting firms (McKinsey, BCG, Bain)
• Forward Deployment Engineer or similar customer-facing technical roles at Palantir, Accenture, or Deloitte
• Implementation, solutions, or technical consulting experience at enterprise software companies (Salesforce, ServiceNow, Workday)
• Prior experience deploying AI/automation products to large organizations

About the company

Jinba helps large enterprises build automated workflows using plain English. It is a YC W26 company with an international team across SF and Tokyo.