Manager of SME Account Management - Manchester

The role

You will lead, develop, and inspire a team of Account Managers to drive dealer performance and growth. You will balance people leadership, operational excellence, and commercial impact to ensure partners maximise value from the platform.

What you will do

• Lead, coach, and develop a team of Account Managers
• Create an inclusive, collaborative, and high-performance culture
• Provide hands-on coaching through call listening, feedback, and sales technique development
• Lead the team through change and ambiguity
• Own team productivity, performance, and morale
• Support the team in growing dealer share of wallet and improving partner performance
• Act as an escalation point for day-to-day operational decisions
• Identify and remove blockers to ensure efficient operation
• Drive best-in-class account management practices including upsell and adoption of additional services
• Embed scalable processes and structures to improve operational efficiency

Required qualifications

• Proven experience as a people leader with a track record of coaching, mentoring, and driving performance
• Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment
• Strong commercial acumen with experience in account growth, upselling, and revenue-driving activities
• Ability to balance strategic thinking with hands-on execution
• Excellent communication and stakeholder management skills
• Deep understanding of sales or account management disciplines
• Ability to work in our London Office for a minimum of 3 days a week

Benefits

• Competitive comp package
• 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more
• Employee-friendly share options
• Pension scheme via Royal London - up to 5% company contribution
• Vitality private healthcare insurance
• Life Assurance - 4x annual salary
• Monthly coaching sessions with Spill
• Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave and 8 weeks' full partner pay
• Fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees
• Work from abroad for a month annual scheme
• Generous learning and development budget

Before you apply

• Introductory call with the Talent Partner
• Skills-based interview with the Team Manager and another manager within our commercial team
• Interview and role-based task with the Team Manager and a Head Of Department or Director
• Values based interview

About the company

carwow is an online car-changing destination that combines technology, media and automotive expertise. It includes Autovia, creators of AutoExpress and Evo magazines.