Sales Team Lead

The role

You will lead a team of Sales Consultants in Porto who guide sellers into the online car auction and get their cars sold. You will coach your team on the full seller journey and hit listing and revenue targets.

What you will do

• Lead, coach and manage the performance of the Porto Sales Consultants.
• Run regular 1:1s with each consultant and set clear goals.
• Coach on discovery questions, listing quality, pricing, objections and negotiation.
• Run daily huddles and team meetings.
• Onboard and train new starters.
• Own the team's KPIs, including calls, listings, sales, conversion and cancellations.
• Manage underperformance fairly, with improvement plans where needed.
• Score calls against the call quality scorecard and feed back through coaching.
• Handle escalations and complex sellers, stepping onto the phones when needed.
• Manage the shift and weekend rota, absence and holiday cover, and report to Sales leadership.

Required qualifications

• Experience leading or supervising a team in a target-driven sales or contact centre environment.
• A strong personal track record in sales, ideally with revenue or volume targets.
• Confident coaching skills, including call listening and individual development plans.
• Comfort using data and dashboards to manage performance.
• Experience managing underperformance and difficult conversations.
• Strong negotiation and objection-handling skills.
• Excellent written and verbal communication in English, with the ability to build rapport with UK sellers.
• Strong organisation, including managing rotas, cover and competing priorities.
• Flexibility to work weekends.
• A calm, hands-on approach to escalations.

Nice to have

• Enthusiasm for the automotive industry.

Benefits

• Hybrid working
• Matched pension contributions
• Share options
• Vitality Private Healthcare and eyecare vouchers
• Life Assurance
• Monthly mental wellbeing coaching sessions
• 28 days annual leave plus Bank Holidays, rising to 30 after three years and 35 after ten years
• 1 day off for your wedding and 1 day off when you move house
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Childcare support and discounted nanny fees

Before you apply

• The role is a 40-hour week that includes every Saturday and Sunday.
• The interview process has four stages: Talent Screen, Peer Interview, Task and Hiring Manager Interview, and Values Interview.

About the company

Carwow Group runs a portfolio of automotive brands, including Carwow, Auto Express, evo, Driving Electric and Car Buyer. Its Sell My Car service lists cars for sale through a daily online auction, and it has around 500 people across the UK, Germany, Spain and Portugal.