Customer Service Representative (6m FTC)

The role

You will provide customer support across phone, email, messaging, chat, and review platforms. You will guide users and dealers through their journey by solving problems and providing accurate information.

What you will do

• Deliver high-quality customer service through empathetic and personalised support.
• Communicate with customers via phone, email, live chat, and messaging.
• Coordinate with internal teams to progress cases and solve problems.
• Achieve swift and satisfactory customer resolutions at the first point of contact.
• Maintain accurate records of customer interactions and contact drivers.
• Manage workload and prioritise urgent requests.
• Share knowledge and best practices within the team.
• Act on feedback from customers, colleagues, specialists, and managers.
• Share insights from customer feedback to improve products or services.

Required qualifications

• Experience working in a contact centre environment dealing with high volume inbound calls, emails and chats
• Excellent spoken and written English capabilities
• Effective communicator with empathy, active listening and emotional intelligence
• Problem solver and quick thinker
• Adaptable and resourceful
• Curious and welcomes feedback
• Available to work 5 shifts per week, Mon-Sun 8 am - 8 pm, including public holidays
• May be required to work Mon-Sun, including public holidays
• Expect to work up to 1 in 2 Saturdays

Nice to have

• Fluency with written and verbal Spanish
• Experience working as the intermediary between two external parties
• Experience juggling multiple communication channels simultaneously

Benefits

• Hybrid working
• Competitive salary
• Share options
• Private Healthcare
• Meal allowance card (8,32€ per working day)
• Monthly coaching sessions with Spill
• Enhanced holiday package, plus bank holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• 30 days of annual leave on third year anniversary
• 35 days of annual leave on tenth year anniversary

Before you apply

• Introductory video call with Talent team
• Interview with Team Leaders

About the company

Carwow is an online car-changing destination that combines technology, media and automotive expertise. It is one of the largest online car-changing destinations in Europe.