Customer Operations Representative (6m FTC)

The role

As a Customer Care Agent, you will be the first point of contact for customers across phone, email, and chat. You will manage workloads, resolve customer issues, and collaborate with team members to ensure high-quality support.

What you will do

• Provide support to customers via phone, email, and chat
• Manage workload and prioritize urgent requests
• Meet or exceed daily and weekly workload targets and response times
• Take ownership of assigned tasks and process goals
• Monitor customer interactions to ensure satisfaction
• Collaborate with team members and other departments
• Share knowledge and best practices within the team
• Deliver high-quality support by adhering to standards
• Minimize escalated calls by resolving issues at the first point of contact
• Share insights from customer feedback to improve products or services

Required qualifications

• Experience working in a busy phone-based environment
• Experience making outbound calls and sending emails to customers
• Excellent spoken and written English

Benefits

• Hybrid working (3 days per week in our Porto office)
• Competitive salary
• Share options
• Private Healthcare
• Meal Allowance (8,32€ per working day)
• Monthly coaching sessions with Spill
• Enhanced holiday package, plus Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• 30 days annual leave for third year anniversary
• 35 days annual leave for tenth year anniversary

Before you apply

• Initial screening with Talent Partner
• Interview with Hiring Manager
• Culture Interview

About the company

Carwow Group is an online car-changing destination with a portfolio of automotive brands including Carwow, Auto Express, evo, Driving Electric and Car Buyer. The group has over 10m customers and a team of 500 employees across the UK, Germany, Spain and Portugal.