Sales Consultant

The role

You will guide customers through the online auction process to sell their cars. This involves managing a pipeline of sellers, negotiating prices, and ensuring accurate listings.

What you will do

• Manage a daily pipeline of sellers to hit daily, weekly and monthly targets
• Review listings to fix omissions or errors
• Explain the Carwow auction process and provide market-based pricing advice
• Listen to sellers' concerns and overcome objections using sales frameworks
• Negotiate on the seller's behalf to get offers accepted at the best price
• Uphold call quality standards
• Meet daily KPIs for call volumes, email and text contact
• Partner with cross-functional teams to share insight and feedback

Required qualifications

• Track record of hitting targets
• Ability to build rapport with a seller and negotiate confidently
• Previous experience in a target-driven role with goals based on revenue or volume of sales
• Experience managing a high-volume lead pipeline independently
• Proven ability to negotiate and handle objections
• Excellent written and verbal communication
• Ability to build rapport with sellers from diverse backgrounds
• Comfort working across phone, email, live chat and SMS
• Proactive, customer-focused approach
• Strong attention to detail and organisation
• Self-motivated and able to work independently or as part of a team
• Flexibility to work weekends on a rota

Nice to have

• Enthusiasm for the automotive industry and for keeping up with trends

Benefits

• Hybrid working
• Competitive salary
• Matched pension contributions
• Share options
• Vitality Private Healthcare
• Eyecare vouchers
• Life Assurance
• Monthly coaching sessions with Spill
• Enhanced holiday package, plus Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house

About the company

Carwow Group is building the go-to destination for car-changing, reaching drivers everywhere through a portfolio of automotive brands: Carwow, Auto Express, evo, Driving Electric and Car Buyer. The team of around 500 people is expanding across every brand and country they operate in.