Technical Account Manager

The role

The Technical Account Manager owns the enterprise customer technical relationship from signed contract through production. You will drive customers to go-live, manage implementation, and grow usage through technical scoping and issue triage.

What you will do

• Own the full post-sale technical relationship for enterprise accounts.
• Drive customers to go-live by defining success criteria and managing implementation.
• Triage customer technical issues and route to internal owners.
• Lead FDEs through implementation by setting direction and managing scope.
• Translate customer needs into internal documentation like bug reports and feature requests.
• Monitor account health and drive consumption and usage growth.
• Surface expansion opportunities to AMs.
• Build the TAM playbook including frameworks and checklists.
• Partner with Product and Engineering as the voice of the customer.

Required qualifications

• 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
• Can read API docs, understand system architecture, triage integration issues, and hold a conversation with an engineer
• Ability to manage a complex multi-stakeholder book simultaneously
• Strong project management instincts
• Excellent problem scoper
• Strong communicator across altitudes
• Commercially aware
• High ownership and high autonomy
• Fluent with AI agents and tools

Nice to have

• Experience in voice AI, real-time audio/video, or telephony infrastructure
• Background where technical account management was a revenue-driving function
• Infrastructure, developer tools, or API-first product experience
• Experience scaling from Series A/B through growth stage

Benefits

• Competitive base salary
• Attractive equity package
• Fully covered medical insurance, dental and vision for you and your family
• 9 weeks paternity leave
• 12 weeks maternity leave
• 401(k)
• Monthly commuter stipend
• Flexible PTO
• Daily lunch, dinner and snacks
• Personal Yoshi

Before you apply

• Visa sponsorship is provided on a case-by-case basis and is not guaranteed
• Cartesia participates in E-Verify to confirm employment eligibility

About the company

Cartesia aims to architect AI that learns from and interacts with the world like humans do. The founding team includes PhDs from the Stanford AI Lab who invented State Space Models.