Casa

Operations Manager (Austin, TX)

Austin, Remote. Posted a month ago

The role

You will lead the strategy and service delivery for Casa's Austin operation. You will manage a network of third-party vendors and build data systems to track performance and quality.

What you will do

  • Serve as a tactical and strategic leader for the Austin operation.
  • Own service delivery across handymen, concierge, and vendor partners.
  • Plan and execute projects with minimal guidance.
  • Build systems and dashboards to track visit completion, quality, cost, and satisfaction.
  • Recruit, vet, and manage a local multi-discipline network of third-party vendors.
  • Triage service failures and property damage incidents.
  • Jump into the field when needed.
  • Improve or reinvent processes to address operational weaknesses.
  • Uphold protocols for home access, entry procedures, and safety standards.

Required qualifications

  • 5+ years of experience in operations, marketplaces, logistics, field services, or a similarly fast-moving, metrics-driven environment.
  • At least 2–3 years of people management, including running operations through frontline managers or leads.
  • Delivered measurable results in a complex, real-world operational environment.
  • Organized systems mindset to diagnose root causes and build repeatable processes.
  • Owned projects from start to finish.
  • Communicate clearly with technicians, vendors, or members.
  • Nimble and adaptable when plans change.
  • Growth mindset.
  • Comfortable being available when time sensitive issues come up, including some evenings, weekends, and holidays.

Nice to have

  • Launched a new market or led a similar field operations team.
  • Experience in home services, the skilled trades, or managing contractor and vendor networks.
  • Know Austin's geography, neighborhoods, culture, and market.
  • Familiar with scheduling, dispatch, or support tooling.
  • True startup experience.

About the company

Casa is building the future of autonomous home care. Founded by some of Uber's earliest employees, they use technical and operational expertise to transform the homeownership experience.