Sales Trainer

The role

The Sales Trainer runs ongoing training for call center sales staff, covering product knowledge, closing techniques, systems and continuing education. They also support sales operations and work with department leaders to find agent development needs.

What you will do

• Facilitate and maintain call center training programs, including product knowledge, sales closing techniques and systems training
• Onboard new sales agents
• Report on the impact of training programs, such as sales achieved and agent behavior trends
• Deliver classroom and individual training to designated customer groups
• Work with management to identify training needs and performance gaps
• Coach and give feedback to create high-quality agents
• Assist with sales operational support as needed
• Manage the full training cycle, including in-person and web-based learning

Required qualifications

• Proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization, minimum 1 year
• Excellent verbal and written skills, including creating presentations in Microsoft PowerPoint
• Detail-oriented, with proficiency in follow-up and time management
• Self-motivated and able to work with minimal supervision
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
• Ability to make sound decisions quickly in a fast-paced environment
• Strong interpersonal skills and ability to communicate with various levels of employees
• Excellent organizational skills and high accuracy
• Ability to foster open two-way communication
• Problem solver and highly organized
• Flexible schedule to train in hours that meet business needs

Nice to have

• Associate degree in education, business, or a related field
• Sales certification or training accreditation

Before you apply

• Candidates may use AI tools to prepare for interviews, but responses during live interviews, technical assessments or written submissions must reflect their own knowledge, experience and judgment

About the company

Centerfield delivers outcome-based digital marketing and omnichannel customer acquisition for leading residential service, insurance, e-commerce and B2B brands. It is headquartered in Silicon Beach and is an Equal Opportunity Employer.