IT Helpdesk Technician

The role

The Helpdesk Technician provides frontline IT support by troubleshooting hardware, software, and network issues. This role involves hardware repairs, maintenance, system updates, and maintaining IT documentation.

What you will do

• Provide first-level IT support for desktops, laptops, printers, and other peripherals.
• Assist users with software, application, and connectivity issues.
• Diagnose and repair faulty workstations, laptops, monitors, and other IT equipment.
• Replace defective parts (RAM, HDD/SSD, power supplies, etc.) as needed.
• Maintain an inventory of spare parts and tools for quick repairs.
• Assist with troubleshooting basic network connectivity issues (LAN/Wi-Fi).
• Log, track, and resolve IT support tickets in the helpdesk system.

Required qualifications

• Associate Degree in Information Technology or Computer Science
• Minimum 1+ year of experience serving as a technician/desk support
• Proficiency in the English Language
• Strong client-facing and communication skills
• Advanced troubleshooting and multitasking skills
• Customer service orientation
• Ability to handle multiple projects simultaneously
• Working knowledge of help desk software, databases, and remote control
• Ability to work cooperatively on a team with others
• Ability to communicate detailed or important information clearly, accurately, and efficiently
• Ability to hear and understand normal conversations
• Ability to read, review, and verify documents, view computer screens, and accurately update or maintain customer account records

Nice to have

• CompTIA A+

Before you apply

• Interviews will take place after resumes have been screened for the minimum requirements.

About the company

Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for leading brands. The company is headquartered in Silicon Beach.