Client Success Executive - National Accounts

The role

The Client Success Executive, National Accounts will own and grow strategic employer relationships. This person will serve as a trusted advisor to senior HR, Benefits, and Finance leaders to drive client satisfaction and long-term retention.

What you will do

• Serve as the primary executive point of contact for large, national self-funded employer clients.
• Build and maintain multi-threaded relationships across client organizations.
• Engage regularly with brokers, consultants, and benefits advisors.
• Identify and drive opportunities to expand and deepen client relationships.
• Champion the client's voice internally across product, clinical, operations, and executive teams.
• Lead the end-to-end renewal strategy for each national account.
• Design and deliver executive-level renewal presentations and business reviews.
• Proactively identify and mitigate retention risks.
• Orchestrate a high-touch service experience by coordinating internal teams and vendor ecosystems.
• Oversee the identification, tracking, and resolution of high-stakes client issues.

Required qualifications

• Bachelor's degree or equivalent experience
• 10 years of health plan or employee benefits experience, with significant exposure to large, self-funded employer accounts
• 7 years in a client success, account management, or client-facing consulting role, with demonstrated experience managing national or enterprise-level accounts
• Proven track record of retaining and growing complex, high-revenue employer relationships
• Deep knowledge of self-funded health plan administration, including TPA operations, plan design, claims management, and benefit program structure
• Experience navigating large employer organizations at the executive level

Nice to have

• Advanced degree
• Familiarity with value-based care, ACO-based plan models, or primary care-centered benefit design
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Comfort with data visualization and analytics platforms
• Excellent oral and written communication skills
• Ability to translate complexity into clear, compelling narratives for executive audiences

About the company

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. The company is headquartered in Buffalo, NY with offices in New York City and Buffalo.