Commercial Operations Manager

The role

The Commercial Operations Manager is an individual contributor who leads cross-functional initiatives from discovery through implementation and adoption. This role combines project management, business analysis, process improvement, implementation, and change enablement across the Commercial organization.

What you will do

• Lead multiple cross-functional Commercial initiatives from discovery through implementation, stabilization, and closeout.
• Develop and maintain comprehensive project plans in Smartsheet.
• Establish project governance, meeting cadences, and status reporting.
• Identify and manage risks, issues, dependencies, decisions, and blockers.
• Serve as the Business Analyst for assigned initiatives.
• Translate business problems into documented business and functional requirements.
• Document current-state and future-state business processes.
• Develop implementation and operational-readiness plans.
• Coordinate testing activities and UAT.
• Create operational artifacts including SOPs, playbooks, and training materials.

Required qualifications

• 5 years of experience in commercial operations, business operations, project management, business analysis, or process improvement.
• 5 years of experience in healthcare, health benefits, insurance, TPA, or other complex regulated-industry experience.
• Demonstrated experience independently leading complex, cross-functional initiatives.
• Experience building current- and future-state process maps, detailed project plans, and RAID/decision logs.
• Experience coordinating UAT and implementation readiness.
• Experience developing SOPs, training materials, and job aids.
• Ability to facilitate meetings, workshops, and process-design sessions.
• Strong written and verbal communication skills.
• Ability to operate independently in ambiguous environments.
• Smartsheet or comparable project/work-management platforms.
• Microsoft Visio or comparable process-mapping tools.
• Salesforce or another enterprise CRM.

Nice to have

• Formal training or certification in project management (e.g., PMP), process improvement (e.g., Lean Six Sigma), Agile, or related methodologies.
• Experience supporting Sales, Client Success, Revenue Operations, Commercial Operations, or other customer-facing business functions.
• Experience working in a highly cross-functional environment involving business, operational, and technical teams.
• Experience supporting CRM, workflow automation, contract-management, or other Commercial technology implementations.

About the company

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. The company is headquartered in Buffalo, NY with offices in New York City and Buffalo.