Senior Manager, Service Operations & Enablement

The role

This leader will own Operational Readiness, On-Prem O&M, Operator Enablement, Training & Certification, and operational due diligence for new infrastructure environments. They will build the operating capabilities required to support Cerebras infrastructure throughout its service lifecycle.

What you will do

• Define and maintain Cerebras Ready-for-Service requirements.
• Own the operational acceptance process between Build & Deploy and production operations.
• Establish Operational Readiness Reviews for new clusters and major changes.
• Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
• Define scalable O&M models for customer on-premises deployments.
• Establish responsibilities for Cerebras-managed, jointly operated, and customer-operated environments.
• Build the training and competency framework for people operating Cerebras infrastructure.
• Develop training for Central Ops, SiteOps/DC Ops technicians, partners, and customer operators.
• Establish the operational knowledge-management framework.
• Partner with the Colocation/DC Contracts organization to evaluate the operational suitability of prospective data center environments.

Required qualifications

• 8+ years in infrastructure operations, service operations, technical enablement, customer infrastructure, production readiness, or related technical fields.
• 3+ years leading teams or significant technical programs.
• Experience operationalizing complex hardware/software infrastructure.
• Experience establishing service-transition or operational-readiness processes.
• Strong understanding of production infrastructure operations and support models.
• Experience developing technical training, competency, certification, or knowledge-management programs.
• Strong customer-facing and cross-functional communication skills.
• Ability to turn complex technical knowledge into scalable operational processes.

Nice to have

• AI/HPC, large-scale compute, data center, cloud, or semiconductor systems experience.
• Experience supporting customer on-premises infrastructure.
• Experience developing O&M programs.
• Experience building training/certification programs for complex technical systems.
• Experience performing operational assessments of data center/service-provider environments.

Benefits

• Build a breakthrough AI platform beyond the constraints of the GPU.
• Publish and open source their cutting-edge AI research.
• Work on one of the fastest AI supercomputers in the world.
• Enjoy job stability with startup vitality.
• Simple, non-corporate work culture that respects individual beliefs.

About the company

Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. The company works with leading model labs, global enterprises, and cutting-edge AI-native startups.