Team Lead , Credentialing

The role

You will lead a production-focused pod of Operations Analysts and Credentialing Specialists. You will own the day-to-day execution of credentialing operations for your pod's clients.

What you will do

• Own core operational metrics for your pod including speed, quality, and efficiency
• Monitor turnaround times and quality metrics daily and weekly
• Identify process gaps, document SOPs, and lead internal training
• Manage escalations for your pod
• Oversee ongoing monitoring and management of credentialing expirables
• Support workload balancing and capacity planning
• Partner with internal stakeholders to resolve escalations and streamline workflows
• Communicate performance insights upward, downward, and laterally
• Prepare ad hoc reports and operational analyses
• Lead and manage a pod of Credentialing Specialists and Operations Analysts

Required qualifications

• 5+ years of professional US-healthtech + Credentialing experience
• 2+ years managing a team
• Proven ability to lead a team of 5+ in a production-driven environment
• Experience working with cross-functional and global teams
• Strong client engagement and stakeholder management experience
• A metrics-driven mindset with a focus on continuous improvement
• Ability to balance hands-on execution with long-term operational strategy
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Proven ability to manage daily performance metrics and drive accountability

Nice to have

• Knowledge of credentialing processes, provider data management, and healthcare compliance
• 1–2 years of experience in credentialing, provider enrollment, or healthcare operations
• Knowledge of NCQA guidelines and state/federal credentialing regulations
• Skills in SQL, Excel Macros, or related analytical tools

Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees
• Unlimited PTO, with at least two weeks off each year

About the company

CertifyOS is building the data infrastructure that powers modern healthcare. Their API-first platform automates provider licensing, enrollment, credentialing, and network monitoring.