Credentialing Manager

The role

You will lead multiple Team Leads and oversee the execution of credentialing operations. You will drive team performance, optimize processes, and ensure alignment with company-wide objectives.

What you will do

• Own client health as a KPI and drive credentialing performance metrics.
• Identify and implement process improvements to enhance efficiency and automation adoption.
• Ensure business continuity by identifying risks and developing mitigation plans.
• Manage client escalations and act as an escalation point for complex credentialing challenges.
• Oversee capacity planning, workload management, and capability building.
• Partner with internal teams to optimize workflows and automation.
• Communicate key updates and performance insights to senior leadership.
• Lead and mentor multiple Credentialing Team Leads.
• Establish performance expectations and provide coaching and development.
• Own core team metrics and ensure performance aligns with company-wide OKRs.

Required qualifications

• Leadership experience in a high-volume operations environment.
• Data-driven mindset with the ability to analyse performance trends and implement improvements.
• Experience managing multiple team leads and scaling operational teams in a fast-growing environment.
• Exceptional organizational and proactive problem-solving mindset.
• Knowledge of credentialing processes, provider data management, and healthcare compliance.

Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees.
• Unlimited PTO for US-based team with at least two weeks off each year.
• Health insurance for employees in India.
• Statutory leave benefits in India.
• Additional wellness (menstrual) leave for women in India.

About the company

CertifyOS is building the data infrastructure that powers modern healthcare. Their API-first platform automates provider licensing, enrollment, credentialing, and network monitoring.