Certifyos

Client Success Associate

Bengaluru, India, Remote. Posted a month ago

The role

The Client Success Associate supports client relationships and helps align solutions to business objectives. This role involves responding to inquiries, coordinating projects, and gathering client feedback to support the client journey.

What you will do

  • Support Client Relationships by learning business objectives and supporting Client Success Managers
  • Respond to Client Inquiries as a first point of contact
  • Coordinate Client Projects by tracking tasks, timelines, and deliverables
  • Support Retention Efforts by monitoring client health indicators and flagging at-risk accounts
  • Build Product Knowledge to help clients navigate features
  • Gather Client Feedback and share insights with product and development teams
  • Assist with Training and Resources including training sessions and support materials
  • Track KPIs and support the preparation of client-facing updates
  • Collaborate Cross-Functionally with sales, implementation, operations, and product teams

Required qualifications

  • 1+ years of experience in client success, customer support, account coordination, or a related role
  • Strong organizational and time-management skills
  • A proactive, problem-solving mindset
  • Ability to support multiple accounts
  • Comfort working with data and basic analytics tools (e.g., Excel, Google Sheets)
  • Strong written and verbal communication skills
  • A collaborative, team-first attitude
  • Bachelor's degree in business, healthcare, or a related field, or equivalent practical experience

Nice to have

  • internship experience
  • a strong interest in health tech and SaaS

Benefits

  • 100% coverage of health, dental, and vision insurance premiums for employees
  • Unlimited PTO for US-based team, with at least two weeks off each year
  • Health insurance for employees in India
  • Statutory leave benefits in India
  • Additional wellness (menstrual) leave for women in India

About the company

CertifyOS is building the data infrastructure that powers modern healthcare. Their API-first platform automates provider licensing, enrollment, credentialing, and network monitoring.