Implementation Leader

The role

You will oversee the implementation and onboarding process for new and existing client partners. You will work cross-functionally to execute the standard process for the CertifyOS product and services.

What you will do

• Lead the implementation and onboarding process for new client partners across all products and services
• Manage multiple implementations simultaneously
• Work cross-functionally with key stakeholders from multiple teams
• Support clients as they complete standard implementation tasks and learn to use the platform
• Develop a deep understanding of provider licensing, credentialing, and provider data management
• Maintain a seamless client experience from contract execution to go-live

Required qualifications

• 5+ years of professional experience overall
• 3+ years of experience in software implementation, project management, or a management consulting role
• Excellent organizational skills and a strong detail-oriented mindset
• Outstanding presentation, reporting, and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Ability to interact and collaborate with product, engineering, and operations teams both internally and externally

Nice to have

• Strong understanding of provider licensing and credentialing, and provider data management universe
• Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com)

Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees
• Unlimited PTO for US-based team, with at least two weeks off each year
• Health insurance for employees in India
• Statutory leave benefits in India
• Additional wellness (menstrual) leave for women in India

About the company

CertifyOS is building the data infrastructure that powers modern healthcare. Their API-first platform automates provider licensing, enrollment, credentialing, and network monitoring.